FULL RECOMMENDATION
SECTION 28(1), ORGANISATION OF WORKING TIME ACT, 1997 PARTIES : REZMERITA LIMITED (REPRESENTED BY O ' DONONOE SOLICITORS) - AND - KATARZYNA UCIECHOWSKA (REPRESENTED BY POLISH CONSULTANCY ENTERPRISE) DIVISION : Chairman: Mr Duffy Employer Member: Mr Murphy Worker Member: Mr Nash |
1. Appealing Against A Rights Commissioner's Decision 058622-Wt-07/Jt
BACKGROUND:
2. It is the Worker's claim that she did not receive her proper entitlements under the Organisation of Working Time Act, 1997 during her employment with the Company. The Company refute these claims. The Worker referred her case to a Rights Commissioner, who issued a Decision as follows:
"Having considered the submissions made by both parties and documents submitted to the hearing, I do not find the claimants complaint well founded therefore it falls"
The worker appealed her case to the Labour Court on the 13th February, 2009, in accordance with Section 28(1) of the Organisation of Working Time Act, 1997.
DETERMINATION:
Rezmerita Limited operates a number of Polish stores in Ireland. Ms Wioletta Morkis and Ms Katarzyna Uciechowska (the Claimants) were employed by the Respondent as shop assistants. The first-named Claimant claims to have commenced employment with the Respondent on 26th December 2006 and continued in employment until 31st October 2007. The Respondent claims that this Claimant commenced her employment on 15th January 2007 and left the employment on 19th October 2007. The second-named Claimant commenced working for the Respondent in or about mid-October 2006. This Claimant contends that her employment ceased on 4th November 2007 although the Respondent contends that it terminated on 19th October 2007.
Both Claimants brought proceedings before a Rights Commissioner alleging contraventions of the Organisation of Working Time Act 1997 (the Act) by the Respondent in relation to their employment. The complaints were presented to the Rights Commissioner on 27th October 2007.
Both Claimants claim to have been full-time employees of the Respondent and to have worked between eight and ten hours per day. The Respondent denies that the Claimants worked full-time. Rather, it contends that they worked part-time, between four and five hours per day. The Respondent claims that their rate of pay was in line with the National Minimum Wage (originally €8.30 per hour and €8.65 from July 2007). The Claimants contend that they were paid €7.00 per hour.
It is accepted by the Respondent that it did not maintain records showing compliance with the Act, as is required by s.25, nor did it issue the Claimants with pay-slips or provide them with particulars of their contracts of employment in accordance with the Terms of Employment (Information) Act 1994
The complaints
The first-named Claimant claims that the Respondent contravened s.12 in not affording her daily breaks, s.14 in failing to provide additional compensation for working on Sundays, s.19 in not providing paid annual leave and s.21 in not providing any of the benefits specified by that Section in relation public holidays.
The second-named Claimant contends that the Respondent contravened s.14 of the Act in not providing additional compensation for working on Sundays, s.19 in not providing paid annual leave and s.21 in not providing any of the benefits specified by that section in relation public holidays.
The complaints were heard by a Rights Commissioner who found that they were not well-founded. The Claimants appealed to this Court.
Onus of proof
Section 25(1) provides: -
- 25.—(1) An employer shall keep, at the premises or place where his or her employee works or, if the employee works at two or more premises or places, the premises or place from which the activities that the employee is employed to carry on are principally directed or controlled, such records, in such form, if any, as may be prescribed, as will show whether the provisions of this Act are being complied with in relation to the employee and those records shall be retained by the employer for at least 3 years from the date of their making.
Section 25(4) provides: -
- (4) Without prejudice to subsection (3), where an employer fails to keep records under subsection (1) in respect of his or her compliance with a particular provision of this Act in relation to an employee, the onus of proving, in proceedings before a rights commissioner or the Labour Court, that the said provision was complied with in relation to the employee shall lie on the employer.
Regulations were made pursuant to s. 25 of the Act prescribing the form in which records referred to in that Section are to be maintained. The Respondent accepts that it did not maintain records in accordance with the statute. Consequently the Respondent bears the legal burden of proving compliance with the Act in respect to the matters in issue in this appeal.
The evidence
Evidence was given by Ms Alina Danylyuk who is a Director of the Respondent. This witness told the Court that the Claimants worked part-time throughout the period of their employment with the Respondent. The witness prepared rosters which were posted in the various shops. At the end of the week the hours worked by the Claimants and other members of staff were recorded on a spreadsheet which the witness prepared, a copy of which was put in evidence. The Court was told that the Respondent’s shops did not open on public holidays and the Claimants were afforded a day off with pay in respect of those holidays. According to Ms Danylyuk the Claimant worked some Sundays and were paid time plus one-third for those days. The witness also told the Court that the Claimants received paid annual leave. In the case of the first-named Claimant the Court was told that she received two weeks’ paid annual leave in October 2007 and that the second named Claimant received her paid annual leave in August 2007. Finally, it was Ms Danylyuk’s evidence that the Claimants were afforded breaks in accordance with the Act.
Ms Danylyuk told the Court that the Respondent was only commencing in business at the time the Claimants were employed. Neither she nor her co-Directors were familiar with the requirements of Irish employment law and practice. The witness testified that pay-slips were generated in respect of the Claimants (copies of which were put in evidence) but she did not appreciate at the time that they should have been given to the Claimants. It was Ms Danylyuk’s evidence that the Claimants were paid monthly and in cash.
Both Claimants testified that they were employed in a full-time capacity by the Respondent and worked between eight and ten hours per day. It was their evidence that they worked most Sundays and were paid the same rate as for all other days. They said that the shop traded on public holidays and they worked on those holidays if rostered. Both Claimants told the Court that they received no additional benefit in respect of the public holidays on which they worked.
The first-named Claimant told the Court that she recorded her hours of work on a calendar, a copy of which was put in evidence. The second-named Claimant recorded her hours in a pocket diary which she later transcribed in a single document which was furnished to the Court. They accepted that these documents were at complete variance with the records put in evidence by the Respondent.
The first-named Claimant told the Court that on days on which she worked up to ten hours she received one thirty-minute break, usually at lunch time. The first-named Claimant also told the Court that she received two weeks’ unpaid holidays in July 2007. The second-named Claimant told the Court that she took unpaid holidays in August 2007 for one week. The second-named Claimant had no issue in relation to breaks.
Conclusions of the Court
This case illustrates the difficulties that can be faced by employers, employees and the enforcement bodies in dealing with claims under the Act where the statutory records have not been maintained. The Organisation of Working Time (Records) (Prescribed Form and Exemptions) Regulations 2001, S.I 473 of 2001, provide, in effect, that working time, rest periods and holidays taken must be recorded weekly in writing for each employee. They further provide that in the absence of electronic recordings systems the records must be signed by the employer and the employee and a copy of the records furnished to the employee for retention by him or her. It is self-evident that proper records are of central utility in defending a claim of non-compliance and can be determinative in showing compliance.
Where statutory records are not maintained the employer is faced with the burden of rebutting what is in effect a presumption of non-compliance. It is the experience of the Court that, in practice, this is often a heavy burden which cannot be easily discharged where there is contradictory oral testimony and an absence of reliable corroborative evidence.
In this case there is a marked conflict in the evidence tendered on behalf of the Respondent as against that given by the Claimants in relation to all material issues arising in this case. There was also an absence of any probative independent corroboration on either side. The standard of proof necessary to rebut the presumption of non-compliance is the preponderance of probabilities, usually referred to as the balance of probabilities. InMiller v Ministry of Pensions[1947] 2.All E.R, 372 Denning J. (as he then was) explained, in relation to this standard of proof, that: -
- “[i]f the evidence is such that the Tribunal can ‘say we think it more probable than not’ the burden is discharged, but if the probabilities are equal it is not”
The Court has carefully considered the conflicting evidence given by Ms Danylyuk on the one hand and that given by the Claimant on the other and has taken account of the demeanour of the witnesses in giving their evidence. Having done so the Court has come to the conclusion, on the balance of probabilities, that the evidence tendered on behalf of the Respondent does not go far enough to discharge the onus that it bears of proving compliance with the Act in respect of the matters complained of. Accordingly the Court has concluded that the Claimants are entitled to succeed in these appeals.
Time-limit
Section 27(4) provides, in effect, a time-limit of six months for the bringing of a complaint under the Act starting from the date of the contravention to which the complaint relates. The within complaint was presented to the Rights Commissioner on 27th October 2007. Hence, by application of the time-limit at s.27(4), the Court can only have regard to contraventions found to have occurred on or after 28th March 2007. However s.27(5) allows the Court to enlarge the time-limit by up to a further 12 months where reasonable cause is shown. The Claimants applied to the Court for an extension of time in accordance with that provision.
The test for deciding if reasonable cause is shown for the purpose of the Act was considered by the Court inCementationSkanska (Formerly Kvaerner Cementation) v CarrollLabour Court Determination WTC0338 (October 28, 2003 ). Here the Court said: -
- It is the Court's view that in considering if reasonable cause exists, it is for the claimant to show that there are reasons which both explain the delay and afford an excuse for the delay. The explanation must be reasonable, that is to say it must make sense, be agreeable to reason and not be irrational or absurd. In the context in which the expression reasonable cause appears in the statute it suggests an objective standard, but it must be applied to the facts and circumstances known to the claimant at the material time. The claimant’s failure to present the claim within the six-month time limit must have been due to the reasonable cause relied upon. Hence there must be a causal link between the circumstances cited and the delay and the claimant should satisfy the Court, as a matter of probability, that had those circumstances not been present he would have initiated the claim in time.
The length of the delay should be taken into account. A short delay may require only a slight explanation whereas a long delay may require more cogent reasons. Where reasonable cause is shown the Court must still consider if it is appropriate in the circumstances to exercise its discretion in favour of granting an extension of time. Here the Court should consider if the respondent has suffered prejudice by the delay and should also consider if the claimant has a good arguable case.
In this case the Claimants contend that they were unaware of their entitlements under the Act. They further contend that they were covered by the Employment Regulation Order for the Retail Grocery and Retail Trades and a copy of that Order should have been displayed at their place of work. It is implicitly claimed that if the Order had been brought to their attention they would have been aware of their rights and would have acted sooner. They also rely on the Respondent’s failure to provide them with pay-slips during the course of their employment, and its failure to provide them with particulars of their contracts of employment in accordance with the Terms of Employment (Information) Act 1994.
Normally, ignorance of ones legal rights, as opposed to the underlying facts giving rise to a complaint, cannot provide a justifiable excuse for a failure to bring a claim in time. However, there are special circumstances in this case and the Claimants are not relying solely on their ignorance of the law in advancing their applications. The Respondent was under a positive duty, under s.49(2) of the Industrial Relations Act 1946, to inform its employees of the content of the Employment Regulation Order governing their conditions of employment. This requirement has particular significance in the case non-Irish workers, such as the Claimants, who could not reasonably be expected to understand the nature or detail of their statutory entitlements or the process through which they can be vindicated.
The decisive criterion in considering an application to extend time is that of reasonableness. Having regard to all the circumstance of the case the Court is satisfied that reasonable cause has been shown and the time for the bringing of the within complaints should be extended to the dates on which the Claimants commenced their employment with the Respondent.
Redress
In considering the question of redress the Court has taken account of the economic value of annual leave and public holidays to which the Claimants were entitled calculated by application of the rate specified by the ERO. The Court has also taken account of its estimate of the economic value of the loss of premium time to which the Claimants were entitled in respect of Sunday working (measured at time plus one-third). Account has also been taken of the failure of the Respondent to afford adequate breaks to the first named Claimant.
The Court measures the quantum of compensation which is fair and equitable at €2,300 in the case of he first-named Claimant and at €2,150 in the case of the second-named Claimant. Of these amounts €1,600 in each case is in respect of economic loss and the remainder is in respect of compensation for the contraventions of the Act which were found to have occurred.
Determination
The appeal is allowed and the Decision of the Rights Commissioner is set aside and substituted with a determination that the within complaints are well-founded and an order for redress in the terms set out herein
Signed on behalf of the Labour Court
Kevin Duffy
22nd February,2010______________________
DNChairman
NOTE
Enquiries concerning this Determination should be addressed to David P Noonan, Court Secretary.