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Advisory Service

The Workplace Relations Commission’s Advisory Service promotes good practice in the workplace by assisting and advising organisations in all aspects of industrial relations in the workplace. It engages with employers, employees and their representatives to help them to develop effective industrial relations practices, procedures and structures. Such assistance could include reviewing or developing effective workplace procedures in areas such as grievance, discipline, communications and consultation. The Advisory Service does not provide information or Advice on employment rights issues.

It facilitates joint management–staff forums to work through issues of mutual concern; for example, workplace change or difficult industrial relations issues. 

It provides good practice training workshops on a variety of aspects of the employment relationship including the operation of workplace procedures and, through a facilitative process, can assist organisations to implement them. In addition, the Advisory Service commissions and publishes research on current industrial relations themes.  The Advisory Service also facilitates a procedure to help management and employee representatives to resolve disputes in situations where negotiating arrangements are not in place and where collective bargaining fails to take place. 

Members of the Advisory Service team are independent, impartial and experienced in industrial relations practice and theory. In discussion with the parties concerned, a designated member of the Advisory team will tailor assistance to fit the requirements of individual organisations or firms, whether large or small. This assistance is confidential to the parties and is provided free of charge.

Requests for the assistance of the Advisory Service Disputes may be made by contacting the Advisory Service at:

Please note, the Advisory Service does not provide information or advice on employment rights issues. If you have a query regarding an employment rights issue, you may contact Information and Customer Services at

Information and Customer Service
Workplace Relations Commission
O’Brien Road
R93 W7W2

Tel: 059 9178990
0818 80 80 90   (09.30 - 17.00, Monday to Friday)

FAQ - Advisory Service

Frequently asked questions relating to the Advisory Service.